Mobile Applications

Denver Regional Transportation District

The Regional Transportation District, or RTD, is the regional authority operating public transit services in the Denver metropolitan area in Colorado. The RTD employs more than 2,500 people, serves 2.5 million people, and provides over 80 million rides a year.

Key Business Challenge:

• Develop new organizational structure to guide information technology initiatives
• Collaborate closely with senior management
• Harness new technologies in a user-friendly fashion

The Solution

At the Denver RTD, TWJ worked directly with the organization’s senior management to develop both a new organizational structure and a new technology direction for the information technology function. The new strategy included the adoption of a project-oriented, matrix style organization with a lead role for a new Program Management Organization and a move to standards-based software technologies and applications. As another major element of this engagement, TWJ directed the design and initial phase implementation of a real time passenger information system that predicts bus arrival times at stops, and then developed a comprehensive systemwide deployment plan for this technology. This plan addressed planning, technology, and financial road maps.

As a separate project, TWJ developed a mobile application that enables drivers of the RTD’s demand responsive Call-N-Ride services to handle the booking and scheduling of passenger trips using a wireless mobile computing device. This mobile application will soon be extended to include Web-based and automated voice-activated self-service reservations by passengers.