Operations Scheduling

Verizon, when it acquired MCI in 2005, was the largest telecommunications company in the United States, with sales of $75.11 billion, profits of $7.4 billion and assets of $168.13 billion.

Key Business Challenge:

• Create operational business systems encompassing diverse disciplines
• Enable increased volume and generate sales
• Develop all-new technologies to serve the client’s needs for maximum feasible automation of operational processes

The Solution

TWJ played the key role in developing software applications for all of the operational business systems—including reservations, scheduling, operations control, and reporting applications—for MCI Conferencing that it used to grow to become the world’s largest teleconferencing operation by the early 2000s. The key technology we developed was a patented, state-of-the-art conferencing equipment and phone number scheduling system that was integrated with a new, state-of-the-art reservations system that TWJ also developed. This system allowed the client to schedule a high volume of conference reservations in real-time or near real-time. For more than four years, TWJ worked closely with the client’s IT team and directed many of its staff. We also provided the bulk of the software development work itself. TWJ’s President, Dr. Roger Teal, became part of this business unit’s technology steering committee, with TWJ joining the MCI ranks as a valued business partner. The mission-critical application that TWJ developed for MCI has processed over $2 billion in orders since it became operational, and the conferencing business unit’s revenues have sextupled since we launched the project.